Refund Policy


In below mentioned cases customer will get 100% money refund within 3 to 4 working days after product is returned and received by Specswala team.

1. Product is different from the specifications mentioned on website at the time of placing an order

2. Eye power is different from what was mentioned by customer at the time placing an order (please note that 5 degrees plus or minus in cylindrical number is not considered as wrong number, variation of 5 degrees is possible while you check from different lensometer)

3. Product is damaged in transit before it is delivered to customer

4. Lens material used is different from what was selected by customer at the time of placing an order.

In case of any above mentioned scenario, customer should write a mail to cancellation@specswala.com with reason for product return, order number and contact details. Our customer service representative will call you within 24hours before initializing refund process. After speaking with the customer we will arrange for product pick up and customer need not to worry about the shipment. If empanelled courier company is not providing services in a particular area then customer will have to courier the product on his/ her own and courier charges will be paid to customer along with the refund. In this scenario customer will have to provide a copy of courier charges receipt.

Money will be refuned by depositing the money back in to customer's account from where the transcation was made. In case of COD (Cash On Delivery) amount will be refuned by cheque/ DD.


IMPORTANT

Please inform us within 72 hours if you receive the product damaged or broken. Unfortunately, if the information reaches us after 72 hours, we will not be able to process refund. If you inform us post 72 hours about the product being broken or damaged, we will be more than happy to repair the product for you,(as per the product warranty). Please feel free to email/call or chat with us to inform and send the product back to us. 


Cancelation Policy


Order once booked can be cancelled only before the product is shipped. In case of cancellation, the customer will receive a credit note of the full billing amount through an email which can be used for purchases only on Specswala.com. In no circumstances will the refund be given by crediting the money back in to the customer’s account.

Cancellation requests will only be accepted by mail. Customers are requested to send a mail to cancellation@SpecsWala.com with transaction number mentioned in the mail subject.

The customer shall take responsibility for not sharing the Credit Note issued against cancellation. SpecsWala.com is not responsible for the misuse of any credit note issued to the customer.

Order placed for spectacles with power lenses and cylindrical power contact lens cannot be cancelled. Other products such as sunglasses, spherical power contact lenses and any other product which are not ‘Made on Order’ can be cancelled prior to shipment.

If the product is shipped and customer wants to cancel the order then product should be returned without any damage and the courier charges will have to be paid by the customer for return of goods.  

Product can be returned in Seven Working days (Saturday, Sunday and festivals are excluded). Any products which are made on order such as spectacles with power lenses, cylindrical contact lenses, power sunglasses cannot be cancelled after the order is placed. Other products like sunglasses and spherical power contact lenses can be returned within 7 days under return policy.

In case the product is returned then it should be delivered in its original condition without any damage. Contact lens pack should be sealed and warranty (if any) should be returned along with the product. Packing should be intact in the original product pack. We will inspect the product on receipt and confirm back to customer within 24 hours from the time of receiving product.  

Acceptance of returned product in case of delay (more than seven working days) will be completely at the discretion of Specswala.com management team.

In the rare case of customer himself shipping back the product, it should not be through speed post. The product should be sent through a standard courier and the docket number should be sent to us after shipment.


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